Hey guys! Ever wondered how to keep in touch with your loved ones who are incarcerated? Well, the Securus app might just be the answer you're looking for! It's designed to help you stay connected through calls, video visits, and messaging. Let's dive into how you can make the most of this app.

What is the Securus App?

The Securus app is a communication platform specifically designed for individuals to connect with incarcerated family members and friends. It provides a suite of services including phone calls, video visits, e-messaging (email), and photo sharing. Think of it as a digital bridge that helps maintain relationships despite the physical distance and circumstances. The app aims to streamline communication, making it more accessible and convenient for both inmates and their contacts on the outside. Securus Technologies, the company behind the app, partners with correctional facilities to offer these services, ensuring that all communications are monitored and recorded, which is standard practice in correctional environments. The primary goal is to facilitate contact while maintaining security and safety protocols. For families, this can be a lifeline, helping them stay involved in each other's lives, which can be crucial for the inmate's rehabilitation and reintegration into society post-release. Ultimately, the Securus app seeks to balance the need for connection with the necessary security measures in the correctional system, offering a practical solution for modern communication needs in a challenging environment. It continues to evolve with new features and updates to enhance user experience and address the changing needs of its user base. The app is available on both iOS and Android platforms, making it accessible to a wide range of users. To start using the Securus app, you'll typically need to create an account, add the inmate to your contact list, and set up payment options for the various communication services offered. Each facility may have slightly different rules and regulations regarding the use of Securus services, so it's essential to familiarize yourself with the specific guidelines of the correctional facility where your loved one is housed.

Setting Up Your Securus Account

First things first, you'll need to create an account. It's pretty straightforward, but let’s break it down step by step. This part is super important, so pay close attention!

1. Download the App: Head over to the App Store (if you’re on iOS) or Google Play Store (if you're on Android) and download the Securus Mobile app.
2. Create an Account: Once the app is installed, open it and tap on the “Create Account” option. You’ll need to provide some basic info like your name, address, phone number, and email address. Make sure all the info is accurate, or you might run into issues later.
3. Verify Your Email: After filling out the form, Securus will send a verification email to the address you provided. Click on the link in the email to verify your account. This step is crucial, so don’t skip it!
4. Set Up Security Questions: For added security, you’ll be prompted to set up security questions. Choose questions you can easily remember the answers to, but that are difficult for others to guess. This helps protect your account from unauthorized access.
5. Add Funds: Some features, like video visits and calls, require you to have funds in your account. You can add funds using a credit card, debit card, or prepaid card. Keep an eye on those transaction fees, though!

Adding an Inmate to Your Contacts

Okay, now that you've got your account set up, it's time to add the inmate you want to connect with. This is a key step to start communicating.

1. Log In: Open the Securus Mobile app and log in with your newly created account credentials.
2. Search for the Inmate: Look for an option like “Add Inmate” or “Find Inmate.” You’ll typically need to enter the inmate's name, booking number, or inmate ID. The more info you have, the easier it will be to find them.
3. Select the Facility: You’ll also need to select the correctional facility where the inmate is housed. This is important because Securus services are facility-specific. Make sure you choose the correct one!
4. Verify the Inmate: Once you’ve entered the info, the app should display the inmate’s profile. Double-check that it’s the right person before proceeding.
5. Add to Contacts: Tap the “Add to Contacts” or similar button to add the inmate to your contact list. You might need to wait for approval from the facility before you can start communicating. This is a standard security measure.

Making Calls Through Securus

So, you've got your account and you've added your loved one. Now, let’s talk about making calls. This is probably one of the most common uses of the app.

1. Ensure Funds are Available: Before you can make a call, you need to make sure you have enough funds in your account. If not, you’ll need to add more using one of the payment methods available.
2. Navigate to the Call Section: In the app, find the section for making calls. It might be labeled “Calls” or something similar.
3. Select the Inmate: Choose the inmate you want to call from your contact list.
4. Initiate the Call: Tap the “Call” button to initiate the call. Keep in mind that calls are usually time-limited and can be quite expensive, so be mindful of the time.
5. Accept the Call (Inmate Side): The inmate needs to accept the call from their end. They usually do this through a designated phone system within the facility.

Scheduling and Conducting Video Visits

Video visits are a fantastic way to see your loved one face-to-face. Here’s how to schedule and conduct them. This can be a real game-changer for staying connected.

1. Check Facility Availability: Video visits aren’t available at all facilities, so check if the facility where your loved one is housed offers this service.
2. Schedule a Visit: In the app, find the “Video Visit” section and follow the prompts to schedule a visit. You’ll need to choose a date and time that works for both you and the facility.
3. Pay for the Visit: Video visits usually require payment, so make sure you have sufficient funds in your account. The cost can vary depending on the facility and the length of the visit.
4. Prepare for the Visit: Before the visit, make sure you have a stable internet connection and a quiet environment. You might also need to download additional software or plugins.
5. Start the Visit: At the scheduled time, log into the Securus app and navigate to the “Video Visit” section. Click the “Start Visit” button to begin. Make sure to follow all the rules and guidelines provided by the facility during the visit.

Sending E-Messages (Email)

E-messaging, or email, is another great way to stay in touch. It’s like sending letters, but much faster! This feature is super handy for quick updates.

1. Navigate to the Messaging Section: In the app, find the section for sending messages. It might be labeled “Messaging” or “E-Messaging.”
2. Select the Inmate: Choose the inmate you want to send a message to from your contact list.
3. Compose Your Message: Type your message in the text box provided. Keep in mind that messages are usually monitored, so avoid discussing sensitive topics.
4. Send the Message: Tap the “Send” button to send your message. You might need to purchase “stamps” or credits to send messages.
5. Receive Replies: The inmate can reply to your messages, and you’ll receive a notification when they do. Keep the conversation flowing!

Troubleshooting Common Issues

Sometimes, things don’t go as planned. Here are some common issues and how to troubleshoot them. Don't worry, we've all been there!

• Account Issues: If you’re having trouble logging in or accessing your account, double-check your email and password. If you’ve forgotten your password, use the “Forgot Password” option to reset it. If you’re still having trouble, contact Securus customer support.
• Payment Issues: If your payments aren’t going through, make sure your credit card or payment information is up to date. Also, check if you have sufficient funds in your account. If the problem persists, contact your bank or payment provider.
• Connectivity Issues: If you’re experiencing connectivity issues during calls or video visits, make sure you have a stable internet connection. Try restarting your device or connecting to a different Wi-Fi network.
• Inmate Not Found: If you can’t find the inmate you’re looking for, double-check the information you’ve entered, such as their name, booking number, and facility. If you’re still unable to find them, contact the facility directly to confirm their information.

Tips for a Smooth Experience

To make sure everything runs smoothly, here are a few tips to keep in mind. These little things can make a big difference!

• Keep Your App Updated: Make sure you have the latest version of the Securus Mobile app installed on your device. Updates often include bug fixes and new features.
• Read the Facility Rules: Each correctional facility has its own rules and regulations regarding the use of Securus services. Familiarize yourself with these rules to avoid any issues.
• Be Mindful of the Time: Calls and video visits are usually time-limited, so be mindful of the time and try to make the most of each interaction.
• Respect the Monitoring: Keep in mind that all communications through Securus are monitored and recorded. Avoid discussing sensitive or illegal topics.
• Stay Patient: Sometimes, things can take a little longer than expected. Be patient and understanding, especially when dealing with technical issues or facility procedures.

Staying Connected

The Securus app can be a lifeline for maintaining connections with incarcerated loved ones. By understanding how to use its features and following the guidelines, you can make the most of this valuable tool. Whether it's a phone call, a video visit, or a simple e-message, staying connected can make a world of difference. So go ahead, set up your account, add your loved one, and start communicating today! This is all about keeping those bonds strong, no matter the distance. Happy connecting!